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Guide to Campus Services
UCR Policies & Procedures
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Campus Services

This section provides guidelines for campus departments to use when making arrangements for, or inquiries about, campus services or other miscellaneous information. As a general rule, be as specific as possible when giving instructions and be sure that you follow a telephone call with an electronic or written memo to re-confirm the arrangements. Plan ahead and allow a reasonable amount of time for the service to be performed. If you have a problem, call the contact person specified.

Many of the entries make reference to the UCR Policies and Procedures Manual (P&P Ref. No.). Consult the on-line manual for the most up to date versions of the policies.

Changes or updates to this listing should be sent to Damaris Carlos in care of the Internal Audit Office, x84667, #4.

ACADEMIC COMPUTING - SUPPORT

Call: x83555

Note: Faculty assistance with VAX/VMS, supercomputing, UNIX workstations, and microcomputing.

AGREEMENTS, GENERAL BUSINESS

Call: x83745

ALCOHOLIC BEVERAGES (License)

Call: Non Academic Scheduling, x83215, Vice Chancellor - Administration, x83793.

Notes: Contact the Non Academic Scheduling Office, Commons to request forms to serve and/or sell alcoholic beverages on University premises. Contact the Vice Chancellor -Administration Office to request approval for a temporary daily license for on-site sale and consumption for a specific University sponsored or sanctioned event. P&P: Policy No. 700-60 & 700-85

ANIMAL CONTROL

Call: Transportation & Parking Services, x84395.


ARCHITECTS & ENGINEERS OFFICE

(See Planning, Design, & Construction)

AUDIO VISUAL ARRANGEMENTS

(SEE MEDIA SERVICES)

BANKRUPTCY

Call: Carol Mahlum, x83203

Notes: A notice related to bankruptcy proceedings received from an individual, a business or the court should be forwarded as soon as possible to Student Business Services. This department handles the canvassing and coordination of debts on all bankruptcy proceedings for the campus.

BARN STABLE

Call: Wanda Murphy, Recreation Department, x85738.

BARN THEATRE

Call: Dave Kellstrand, Theatre Department, x83319.

BENEFITS

Call: Theron Lyon, x84766.

Notes: The Benefits Office provides information and assistance with the University's insurance and retirement programs. P&P: Policy No. 650-70

BIOSAFETY SERVICES

Call: Environmental Health and Safety, x86302.

Notes: Environmental Health and Safety provides services that include protocol review, waste pick-up, spill response, testing, training, and consultation.

BOOKSTORE

Call: x84211.

Notes: Departments may purchase items on a recharge basis by taking the goods and a recharge card to any cash register station.

BUS SERVICE TO UCLA (See Intercampus Bus)

C&R STATUS

(See Physical Plant - Service Calls)

CAMPUS FACILITIES - USE OF (UNIVERSITY FACILITIES & SCHEDULING, AND SET-UPS)

Call: x83215.

Notes: An organization or individual requesting use of a University facility must contact the Scheduling Desk in the Commons Office. This includes requests for general assignment rooms for non-class use, and all set-up requests. P&P: Policy No. 700-85, 700-90.

CAR POOLING

Call: Transportation and Parking Services, x84428.

CAR RENTAL AND HOTEL/MOTEL DISCOUNTS

Call: x83002

Notes: Access CURRENT UNIVERSITY OF CALIFORNIA TRAVEL CONTRACTS at http://purchase4.ucr.edu/TRAVELHP.HTM or contact Materiel Management for car rental agencies offering discounts, and for the latest information on hotel/motels offering discounts to University employees traveling on University business. P&P: Policy No. 900-80.

CATERING (See Commons Dining Services)

CHARGE CARDS (American Express Corporate Charge Card)

Call: Accounting Office, x83304.

Notes: Individuals eligible for an American Express Corporate Card can apply to the Accounting Office.

COMMONS DINING SERVICE (Campus Dining Services)

Call: Kipp Dougherty, Director, x84620, FAX 85993, Catering x87279.


Notes: Food service arrangements can be made by contacting Commons Food Service. Call x87279 for a catering services brochure. Room arrangements for catered functions held in the Commons Complex are made by contacting the Commons Scheduling Office, x83215. P&P: Policy No. 700-85, 600-30 (section G).

COMPUTER LABS, SCHEDULING OF

Call: LaRose Edwards, x83867

Notes: Labs should be reserved 5 weeks in advance. Special software should be delivered to 2103 Watkins for testing 4 weeks prior to use.

COMPUTING AND NETWORKING SERVICES/HELP DESK

Call: Microcomputer Support Group, x83555.

Notes: Consultants autoclave provide walk-in, telephone, or on-site consulting for hardware, software, and networking; a trouble helpline for software and networking problems; assistance with loading, learning about, and using stand-alone and networked microcomputers, and training workshops.

CONFERENCE FACILITIES (Summer)

(See Housing Services/Conference Facilities)

CONFLICT OF INTEREST

Call: Tony Giorgio, Director, Labor Relations, x83641

CONSULTANT AGREEMENTS

Call: Les Martin, x83022.

Notes: Access website at http://purchase4.ucr.edu/PURCHASE.HTM or contact the Purchasing Department for current forms and format. P&P: Policy No. 750-27.

CREATIVE DESIGN SERVICES (UCR Publications)

Call: Daniel Chavez, x85187.

Notes: The Creative Design Services Office provides professional design and scientific illustration at a recharge rate to campus clients. Design includes coordination of artwork for the printing of catalogs, booklets, borchures, posters and flyers. Additionally, they provide World Wide Web homepage and masthead/logo design. Their Scientific Illustration Service provides computer illustration of color and black/white drawings, graphs, charts, diagrams, maps, signs, and titles. They also provide coordination of high quality slide output for digital imaging at UCR Center for Visual Computing. P&P: Policy No. 350-76.
CREDIT UNION (Riverside Campus Federal)

Call: x83605.

Notes: RCFCU is open from 9 a.m. until 4 p.m. Monday through Thursday, and 9 a.m. to 6 p.m. Friday and the first UCR payday each month, and is located close to the campus at 1201 University Avenue. RCFCU ATMs are located at the branch as well as The Commons, Lothian , and A&I. A number of savings, checking and loan programs are available for UCR faculty, staff, students, and their families. The website is www.rcfcu.org


DISCOUNT CARDS (For Southern California Attractions)

Call: Credit Union, x83605 or ASUCR Exchange, x2689.

DOORS (See Locking, Unlocking &.)

Call: Physical Plant, x85631.

ELECTRONIC SERVICES (Botany & Plant Sciences)

EMERGENCY (FIRE, POLICE, AMBULANCE) - 24 HOURS/DAY

Call: 9-911 (dial 9, wait for dial tone, then dial 911). Individuals located at Bannockburn, Canyon Crest Housing, and campus pay phones should dial direct 9-911. Notes: Be SURE to give NAME, LOCATION, AND NATURE OF EMERGENCY.

EMPLOYEE ASSISTANCE PROGRAM

Call: Brent Kahle, x83126.

EXCESS & SALVAGE ITEMS

Call: Equipment Management, x84209.

Notes: Contact Equipment Management to dispose of excess and salvage items; arrangements will be made to pick-up obsolete unused equipment and supplies. P&P: Policy No. 750-99.

FACULTY CLUB

(See University Club)

FIRE EXTINGUISHERS, PORTABLE

Call: Environmental Health & Safety, Scott Corrin, Fire Marshal x86309.

Notes: Portable fire extinguishers are placed in all campus areas according to legal requirements and industrial safety standards, and the operation and hazard classification of the area. These devices are provided for primary suppression of small incipient fire occurrences only. They serve as basic fire safety devices and should not be used for any other purpose. Questions, including periodic fire extinguisher demos, should be directed to Health and safety.

FLEET SERVICES (Garage)

Call: x85422.

Notes: Daily/by-trip rentals of a University vehicle may be made by calling in advance for a reservation. All drivers/passengers of University vehiclesmust be presently employed faculty, staff, or currently enrolled students. P&P: Policy No. 900-90.

FOOD SERVICE

(See Commons Dining Services)

FOREIGN VISITOR ARRANGEMENTS

(See International Services Center)

FURNITURE DELIVERY/RENTAL/SET-UP

Call: x84219

Notes: Submit a C&R to request delivery of furniture and for delivery/set-up of rental chairs, tables, stage, etc. P&P: Policy No. 450-72

GARAGE

(See Fleet Services)

GUEST ROOMS

(See Housing Services/Conference Facilities)

HAZARDOUS WASTE DISPOSAL

Call: x85518

Notes: The Environmental Health & Safety Hazardous Waste Group provide hazardous waste identification, accumulation, and collection assistance and consultation. P&P: Policy No. 425-48

HAZARDOUS SPILL RESPONSE

In the event of a fire, explosion, or significant injury, DO NOT DELAY. CALL 911. (Dial 9-911 from campus phones). Environmental Health and Safety can provide assistance in the event of a hazardous material spill. For spill assistance during non-business hours, call the UC Police Department at x5222 to have an EH&S representative paged. During regular business hours, call the following numbers:

  • Biohazard spills or exposure, x86302
  • Radioactive spills or exposure, x85529
  • Hazardous chemical spills, x85518
  • Hazardous chemical exposures, x85528
Note: EH&S can assist you in determining the hazards associated with your spill. Call, x85528.

HEALTH SERVICE

(See Student Health Service) Medical Emergencies 9-911/911

HEATING/AIR CONDITIONING PROBLEMS

(See Physical Plant - Service Calls)

HELP DESK (Computing & Communications)

Call: x83555

Notes: Central point of contact for any computing, networking or telecommunications problems, questions, or services.

HOTEL/MOTEL DISCOUNTS

(See Car/Rental & Hotel/Motel Discounts)

HOUSING SERVICES/CONFERENCE FACILITIES

Call: Angie Villegas, x85891 (for Summer Conferences)

Notes: Conference facilities are available from late June through early September. Make reservations early. P&P: Policy No. 700-80.

INFORMATION (Telephone Numbers Only)

Call: Dial "O," 8 a.m. to 5 p.m., Monday through Friday.

Notes: Telephone numbers may also be obtained by accessing the on-line campus directory.

INFORMATION PRACTICES, PRIVACY AND ACCESS TO INFORMATION

Call: Tony Giorgio or Susan Tarvin-Wilkins , x83641.

INFORMATION SERVICES

(See News Media Relations)

INSURANCE/RISK MANAGEMENT

Call: Steven La Shier, x85892

Notes: The campus insurance coordinator handles all campus insurance matters except Benefits, Worker's, and Student Health. All insurance claims are filed with this office and each is handled on a case-by-case basis. P&P: Policy No. 600-30, 600-80

INTERNATIONAL SERVICES CENTER

Call: Diane Elton, x84113

Notes: The International Services Center was established to provide services to foreign students, faculty and staff coming to the campus, to American faculty, staff and students who want to travel, study or work out of the country, and to encourage international programs on campus. P&P: Policy No. 650-05, 650-10, 650-15, 650-40, 650-45.

LESBIAN, GAY, BISEXUAL AND TRANSGENDER RESOURCE CENTER (LGBTRC)

Call: Maggie Hawkins, x82267, x86414

Notes: Provides educational, professional, and personal support for the lesbian, gay, bisexual, and transgender community at UCR. Services include a resource library, educational workshops, speakers, and special events.

LIGHT BULB REPLACEMENT

(See Physical Plant - Service Calls)

LOCKING/UNLOCKING BUILDINGS

Call: x84219 during normal work week, or x85222 other times.

LOST AND FOUND (9 a.m. - 3 p.m.)

Call: Police Department, x85212

MAIL SERVICES

Call: Manager, x83206

Notes: The campus mail services are provided exclusively for official University business. Mail services may not be used for distributing materials of a political, commercial, religious, or personal nature. P&P: Policy No. 350-16

MAPS

(Call News Media Relations)

MEDIA LIBRARY

Call: x85606

Notes: Playback center for films, videos, audiotapes, records, etc.

MEDIA SERVICES

Call: x83041

Notes: Requests for recording equipment, televisions, public address systems, video equipment, etc., may be made by accessing the on-line media services program, "MediaMax." Consultations and assistance in planning for media productions are also available by calling number listed above. P&P: Policy No. 350-44

NETWORK INSTALLATIONS

Call: x83555

Notes: Information (on where to access forms, etc.) provided to connect to the campus network, which allows access to e-mail, world-wide internet services, Melvyl, and the campus mainframes.


NEWS MEDIA RELATIONS (University Relations)

Call: Jack Chappell, x85185

Notes: The University Relations Office functions as a liaison between the print and broadcast news media and UCR. Any recognized UCR office, program, or organization can use the service. P&P: Policy No. 350-08

NOTARY PUBLIC

Call: x83002

Notes: For more information on certified notaries on campus, please access the website at http://purchase4.ucr.edu/TRAVELHP.HTM, or contact Shirley Ward at the number listed above.

OMBUDSMAN

Call: Andrea Briggs, x83213

Notes: The Ombudsman provides confidential advice and mediation to UCR staff, faculty, and students for resolution of problems relating to any matter on campus.

PAPER SHREDDING

Call: Equipment Management, x84209

PARKING/TRANSPORTATION/TRAFFIC CONTROL

Emergency/After Hours, x9-911/911

Call: Jan Martin, x84395, x11283

Notes: Transportation and Parking Services is responsible for parking,
traffic control, enforcement of parking rules and regulations and
alternative transportation. Requests for special event parking should be
sent to Connie Doyle (cdoyle@parking,ucr.edu). For information regarding the
Highlander Hauler Shuttle service, call x11281. P&P: Policy No. 450-32,
450-48


PHOTOGRAPHIC SERVICE

Call: x83445

Notes: The Photo service supports teaching and research with high-quality scientific, location, and studio photography. Services include research documentation; color slide making, processing, and duplication; copy negatives and black and white prints; and brochure photos. Recharges are required for departmental work. Personal jobs are also accepted, with payment by cash or check.

PHYSICAL PLANT (Customer Service & Recharge Services)

Call: x83029

Notes: Recharge work such as minor alterations, installation of departmental equipment, etc., must be requested by submitting a C&R. P&P: Policy No. 450-72

PHYSICAL PLANT (Service Calls)

Call: Service Desk, x84214 (8 a.m. - noon/1 p.m. - 5 p.m.) Emergency after hours, x84677

Notes: Requests for repair of facility system breakdowns such as inoperative elevators, leaky faucets, light-bulb replacement, improper room temperatures, broken windows, etc. can be made by calling the service desk.

PLANNING, DESIGN, & CONSTRUCTION

Call: Dan Johnson, x84201

Notes: Advice on all campus related planning, design and construction matters. Primary responsibility for development and implementation of long range planning for the physical facilities of the campus and planning of all construction projects including the implementation of the University's Major and Minor Capital Improvement Program. Advice on architectural, structural, landscape architectural, mechanical and electrical matters are provided on a recharge basis. P&P: Policy No. 450-16, 450-80

POLICE - EMERGENCIES 9-911/911

Call: University Police Department, x85222

Notes: A number of services are available to the campus: money transfers, special events security, requests to unlock buildings after hours, etc. P&P: Policy No. 850-45

POLICIES AND PROCEDURES - GENERAL QUESTIONS

(See UCR Policies and Procedures Manual)

PRINTING & REPROGRAPHICS

Call: Dallas Johnson, x84444

Notes: P&R offers a complete variety of graphic services, including: typesetting; fast copy; quick copy; 1,2,3, and 4 color process; design; paste-up; photo dark-room; offset lithography; bindery; plus a copier rental with service and maintenance. P&P: Policy No. 350-56, 350-60, 350-64

PUBLICATIONS

(See Creative Design Services)

RADIATION SAFETY SERVICES

Call: 24 hour emergency, 9-911/911, Don Farley Radiation Safety Officer, x85529

Notes: All uses of radioactive materials and radiation-producing machines are subject to the provisions of the campus' broad-scope radioactive materials license issued by the State of California. All matters involving sources that produce ionizing and non-ionizing radiation should be referred to the campus Radiation Safety Officer. P&P: Policy No. 425-48

REAL ESTATE

Call: Jon Hutchison, x83388

Notes: Supports the campus with real property services such as property purchases, sales, leases as tenant and landlord, promotes public private joint ventures and reviews gifts of real property.

RECEIVING/SHIPPING

Call: x83134

Notes: Receiving handles most of the purchased materials distributed to the campus. Ground and air courier transportation services are coordinated through this office. Contact Receiving for assistance with movement of household goods, personal libraries/offices and use of outside vendor for intracampus moves. P&P: Policy No. 650-31, 650-32, 750-48, 750-75, 750-84


RECORDS MANAGEMENT

Access Records Disposition Schedules Manual at http://www.abs.uci.edu/depts/mailrec/uci-ppm/procs/700/721-11.html or direct calls to King Henderson, at Materiel Management, x83001.

RECYCLING HOT LINE

Call: x84220

Notes: To receive information on what and how to recycle and to identify full recycling bins. Please break down cardboard boxes.

RISK MANAGEMENT

Call: Steven La Shier, x85892

ROOM RESERVATIONS

(General Campus - See Campus Facilities, Use of University Facilities & Scheduling)

SAFETY SERVICES

Call: EH& S, x84220

Notes: EH&S provides assistance, consultation, professional safety services to departments, employees and students. P&P: Policy No. 425-24


SECURITY INSPECTIONS & CRIME PREVENTION CONSULTANTS

Call: Police Department, x85222

Notes: Contact Police for an office security inspection. Suggestions will be made on how to make your department more secure. P&P: Policy No. 850-45

SEXUAL HARRASSMENT

Call: Affirmative Action, x85604; Ombudsman, x83213; Counseling Center, x85531; Women's Resource Center, x83337 Notes: Contact any of the above for assistance, consultation, or complaint resolution. P&P: Policy No. 650-73

STATE SURPLUS

Call: Storehouse, x85542

Notes: Contact Storehouse for an authorization letter to buy items for the State Educational Agency for Surplus Property. P&P: Policy No. 750-81

STUDENT HEALTH SERVICE

Call: 24 Hour Medical Emergency, 9-911/911 or x3031

Notes: Faculty/Staff are eligible to use services at Student Health Center on a fee for service basis (physical exams, allergy injection service, self-help clinic, health maintenance clinic, etc.) . Call x83031 for detailed information. P&P: Policy No. 850-70


SUSPICIOUS PERSONS

Call: Police at 911 or University Police Department at x85222.

TELECOMMUNICATIONS (Communications)

Call: "O" - operator for phone information and network emergencies. Notes: Communications supports the telephone (voice) and data needs of the campus (i.e., installations, numbers changes, calling cards, cellular phone billing, data connections, etc.). P&P: Policy No. 350-78, 350-80, 350-93


TEMPORARY EMPLOYEE SERVICES

Call: Human Resources (Employment Office), x82636. P&P: Policy No. 650-29

THEFT

Call: UCR Police, x85222

TICKET SALES

Call: Fine Arts Ticket Office, x84331

Notes: Contact the FATO for campus ticketed events in the University Theatres, Studio, and Barn.

TOURS/TRAM RIDES

Call: Undergraduate Admissions-Outreach, x84531

TRANSPORTATION

(See Parking Services)

TRAVEL (In the USA and Abroad)

Call: Accounting Office, Travel Section, x83304

Notes: Information and questions concerning travel should be directed to the Travel Section of the Accounting Office.

TYPEWRITER RENTAL

Call: Storehouse, x85542

Notes: Call the Storehouse for availability and rates.

UCR POLICIES AND PROCEDURES MANUAL - GENERAL QUESTIONS

Call: Damaris Carlos, x84667, #4

Notes: Contact the Administrative Budget Office concerning questions on or information in the policy manual.

UNIVERSITY CLUB

Call: Marilyn Vasta, x85844

Notes: The University Club serves the campus and community by making its facilities available to club members, the campus community, and by sponsoring programs of interest to the membership. Arrangements can be made for receptions, seminars, dinners, weddings, etc.

UTILITIES

(See Physical Plant - Service Calls)

VIDEO CONFERENCING

Call: Media Services, x82084

VOCATIONAL REHABILITATION

Call: Rod Stoneburner, x82847

Notes: Provides vocational rehabilitation services to employees and supervisors by recommending and implementing rehabilitation and accommodation plans.

WORKER'S COMPENSATION COVERAGE

Call: Labor Relations, x83641

Notes: All employees are covered if they sustain an "on-the-job" related injury or illness. If injured at work, medical treatment is available at Veitch Health Center on campus, or the Riverside Industrial Clinic at 2002 Iowa Avenue, #104, Riverside. Phone number is (951) 682-2222. For severe injuries, contact Public Safety at 9-911. The injury or illness must be reported within 24 hours to the employee's department. P&P: Policy No. 600-85

VCA Departments
Accounting Offices
Atheltics
Child Development Center
Design & Construction
Dining Services
Environmental Health & Safety
Financial Control
Fleet Services
Housing Services
Human Resources
Mail Services
Materiel Management
Payroll
Physical Plant
Police Services
Printing & Reprographics
Student Business Services
Transportation & Parking Services
UCR Campus Store
VCA Unit IT Services

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